Frequently asked questions and answers

For ākonga (students)

Te Wānanga o Raukawa (TWoR) is taking a proactive approach to the impact of Covid-19 in Aotearoa and globally.  We support the strategy of containment by reducing movement and contact.  Accordingly, a revised delivery model will be implemented which will see residential noho replaced by online deliveries for Huringa 1 (Semester 1). Daily classes for Heke Reo and Poutuarongo Reo at the Ōtaki campus and Taumata o Te Rā marae are paused while interim online deliveries are prepared.

This decision has not been made lightly as we reflect back to our founding principles and guiding kaupapa. Our role and responsibility in keeping our people safe has to be paramount. 

Message from the Ministry of Education

Read this important update for students from the Ministry of Education pdf 6 April Tertiary Student bulletin.pdf (0.63MB).

Who do I contact to discuss the online deliveries for Huringa 1 (Semester 1)? 

Call 0800 WANANGA (0800 926 2642) and ask to be put through to your kaikōkiri.
Tel +64 6 364 9011 

What will happen with my fees? 

Any fees associated with noho affected by the revised delivery due to Covid-19 will be credited if fees have not been paid to date. Any fees paid will be refunded directly back to the payee i.e. Study Link, TeachNZ and/or the individual. 

What do I do about travel expenses incurred to attend noho that has been affected by the revised delivery? 

If you have paid for any travel expenses to attend noho please call 0800 WANANGA (0800 926 2642) or email accountspayable@twor-otaki.ac.nz for further assistance. 

What will happen if I choose to withdraw due to the changes to my delivery? 

Withdrawal is a personal choice; however, we assure you that Te Wānanga o Raukawa is committed to ensuring a positive learning experience for you.

Please call 0800 WANANGA (0800 926 2642) and ask to be put through to your kaikōkiri who will be able to assist you with any queries about changes to the delivery of your course.
Tel +64 6 364 9011 

What do I do if myself or a family member becomes unwell and I can no longer study? 

Please call 0800 WANANGA (0800 926 2642) and ask to be put through to your kaikōkiri who will be able to assist you. 
Tel +64 6 364 9011  

For kaimahi (staff)

Kaimahi of Te Wānanga o Raukawa can access all communications, templates and relevant information related to Covid-19 on Tikirau/Wiki/Covid-19 and on Yammer.