Frequently asked questions and answers

Updated 18 May 2020

For ākonga (students)

Te Wānanga o Raukawa (TWoR) is taking a proactive approach to the impact of Covid-19 in Aotearoa and globally.  We support the strategy of containment by reducing movement and contact. 

Accordingly, a revised delivery model has been implemented for Huringa 1 (Semester 1) where residential noho have been replaced by online deliveries. Daily classes for Heke Reo and Poutuarongo Reo at the Ōtaki campus and Taumata o Te Rā marae are paused while interim online deliveries are offered. As soon as the situation allows, noho and classes ā-tinana will immediatly resume.

This decision has not been made lightly as we reflect back to our founding principles and guiding kaupapa. Our role and responsibility in keeping our people safe has to be paramount. 

Message from the Ministry of Education 

Important updates for students from the Ministry of Education and Te Wānanga o Raukawa can be found on the Information For Students page. 

Is there any financial assistance available? 

The Government recently announced a Financial Support Package to assist full time students including an increase to the course related cost (one off) payment from $1,000 to $2,000, read further details here>>. 

Who do I contact to discuss the online deliveries for Huringa 1 (Semester 1)? 

Call 0800 WANANGA (0800 926 2642) and ask to be put through to your kaikōkiri. 
Tel +64 6 364 9011  or email

What will happen with my fees? 

Any fees associated with noho affected by the revised delivery due to Covid-19 will be credited if fees have not been paid to date. Any fees paid will be refunded directly back to the payee i.e. Study Link, TeachNZ and/or the individual. 

What do I do about travel expenses incurred to attend noho affected by a revised delivery? 

If you have paid for any travel expenses to attend noho that were affected by a revised delivery, please call 0800 WANANGA (0800 926 2642) or email for further assistance. 

What will happen if I choose to withdraw due to the changes to my delivery? 

Withdrawing is a personal choice; however, we assure you that Te Wānanga o Raukawa is committed to ensuring a positive learning experience for you. Contact your kaikōkiri or pūkenga (tutor) to discuss any concerns you havethey may be able to assist. 

It is important you make an informed decision and have taken all factors in to account. Do you want to continue your study at a later date? How will this decision impact on future eligibility? We recommend you talk to your pūkenga, visit StudyLink and get all the information before making a decision to withdraw. 

What do I do if a family member or I become unwell and I can no longer study? 

Please call 0800 WANANGA (0800 926 2642) and ask to be put through to your kaikōkiri who will be able to assist you.  Local calls telephone +64 6 364 9011.

For more advice for students, visit the Ministry of Education website

What can I do to prepare for online noho?
  • Have a reliable computer or device to work with. 
  • Ensure you have regular access to good internet and your email.
  • Check your microphone and camera are working on your device.
  • Log in to Mūrau for your Iwi Hapū and Te Reo (MAIT) courses and familiarise yourself with the Mūrau environment.
  • Log in to your Te Wānanga o Raukawa Office 365 account to use the free online apps (Word, Excel, Powerpoint etc.) and download the offline versions to your device. Email for account details.

Your pūkenga and kaikōkiri will guide you through the requirements for your course, the timetable, and preparations for your online delivery. 

When Aotearoa moves out of the rāhui to transition back to Level 2, will I still be studying online? 

Yes, all courses will continue to be delivered online in Huringa 1 (Semester 1), including Hui Rumaki Reo.  Details about Huringa 2 will be communicated as soon as a decision has been made.  

For kaimahi (staff)

Kaimahi of Te Wānanga o Raukawa can access all communications, templates and relevant information related to Covid-19 on Tikirau/Wiki/Covid-19 and on Yammer.