Student Services


We are here to support you from enrolment to graduation. Read more about how we can help along the journey.

Te Tomonga

Office of Enrolments

Te Tomonga is the doorway to Te Wānanga o Raukawa. The Te Tomonga team provides information and advice on courses, enrolling and what it is like to study at Te Wānanga o Raukawa. They also send out student ID cards, course information and assist with Te Wānanga o Raukawa scholarship applications. Visit the Te Tomonga team in Te Ara a Tāwhaki at the Ōtaki campus or contact them 0800 WANANGA (0800 926 26 42) or tetomonga@twor-otaki.ac.nz

Ratonga Ākonga

Student Services

Ratonga Ākonga processes enrolments, hold academic records and assist students by:

  • providing information for your application for a student loan, student allowance or scholarship
  • advocating on your behalf when dealing with StudyLink
  • completing the required information for your childcare subsidy forms for Work and Income
  • providing copies of your academic record to you.

Contact Ratonga Ākonga via the tetomonga@twor-otaki.ac.nz email address.

Utunga Ākonga

Student Fees

Student fees are a one-stop shop for all finance information relating to your study.  Talk to our staff about course costs, fee schedules or to check on your account. Email studentfees@twor-otaki.ac.nz with queries and information about students fees.

StudyLink Loans & Allowances

All Te Wānanga o Raukawa programmes are approved by NZQA and qualify for access to student loans (with the exception of fee free courses). The student loan can help finance your tuition fees, course-related costs and living costs. Student allowance and accommodation subsidy provide a living cost contribution to students who qualify.

Apply for a student loan or allowance as early as possible to avoid delays in processing your application and enrolment. Go online to the StudyLink website for information on how to apply for the student loan and student allowance. Sorted.org.nz also has useful information about applying for and paying back a student loan. If you need help from us email Te Tomonga tetomonga@twor-otaki.ac.nz.

Course Support

Each course has arrangements in place to support you in your studies, from time management and assignment writing to preparation for assessments and presentations. Contact your pūkenga/tutor if you require extra assistance with your studies. 

Te Hiringa

Te Hiringa is the student academic success centre at Te Wānanga o Raukawa. Te Hiringa staff can help students with:

  • Writing assistance including formatting and referencing
  • Assignment information gathering
  • Describing and analysing topics
  • Extra tutorials
  • Academic coaching
  • Developing skills necessary to achieve academic success

Ask the pūkenga/tutor of your course about accessing Te Hiringa services. You can also email them on tehiringatautoko@twor-otaki.ac.nz.

IT Support

We have a number of teams who provide students with support and advice on IT matters. For help with:

Te Wānanga o Raukawa IT teams do not service student equipment. They can offer advice if you are having issues with your personal computer or device. Please be aware that assistance is provided at your own risk. 

Mūrau Support

The Mūrau Support Team is available to help with log ons and technical issues with Mūrau courses or the Mūrau site. Email murausupport@twor-otaki.ac.nz with your queries. If you need help with your Mūrau course lessons, readings or tasks, please contact the pūkenga/tutor of your course.

Te Whāiti o Ngā Tauira o Te Wānanga o Raukawa

Student Executive Council

Te Whāiti o Ngā Tauira provides a platform for student advocacy, support and pānui to assist you while studying at Te Wānanga o Raukawa. Representatives aim to have a presence at each noho on campus, kanohi ki te kanohi.

Te Whāiti o Ngā Tauira is seeking new membership, ideally those who will actively represent the interests of students from all programmes of study at the Ōtaki, Manukau and Te Tairāwhiti campuses. Register your interest with aneta.wineera@twor-otaki.ac.nz

See the Te Ara Student Handbook for more information about studying at Te Wānanga o Raukawa.